Update: There is now a Knowledge Base article about updating older versions of Acrobat/Reader: You may remember that Adobe “end of life’ed” Adobe Acrobat 9. This does not mean that Acrobat 9 does not work anymore, it means that you will not get any security updates for new security threats. When you install a new version of Acrobat, you always end up with a x.0.0 version (e.g. 9.0.0 for Acrobat 9), this means that you need to first upgrade your installation to the latest available version. Up until recently, it was no problem to download all the old Acrobat 9 updates, but Adobe – because Acrobat 9 and older are no longer supported – removed those update links from it’s update web pages for. The only update versions available are for Acrobat X and XI. How does one update an Acrobat 9 version that needed to be re-installed?
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According to what I’ve heard from Adobe, it should still be possible to use the “Check for Updates” function in Acrobat’s Help menu, but the last time I’ve had to re-install Acrobat 9, that was not the case. If you need to access updates for older (non-supported) versions of Adobe Acrobat, these are still available, but accessing them is a bit more complex now: Adobe has a FTP server that holds all old updates. The problem is that it does not have the release notes that go with these updates, this means that it may not be obvious which version of Acrobat is required for which update. We also don’t know what exactly was fixed in each update, but as long as we start out with a brand new Acrobat 9.0.0 system (e.g. Installed from your original installation disk, or via the download page and then install every available update in the correct order (e.g.
9.0.1 first, followed by 9.0.2 and so on), we will end up with a working system. You can access these updates via these two links (one for the Mac, and one for Windows): Your browser should be able to deal with FTP links, just like it does with HTML links.
However, navigating the directory hierarchy is more like navigating a folder structure on your computer than selecting links on a web page. You can also find updates for older versions of Acrobat on this FTP server. Thank you very, very much. I am going to combine this information with the information that I found at the following link:.
This web page tells you exactly which files to download and it what order. (Note that some of the security files don’t need to be downloaded because they’re superseded by the subsequent quarterly update. Here’s what the web page recommends: 9.0.0 9.1.0 9.1.2 9.2.0 9.3.0 9.3.2 9.3.3 9.4.0 9.4.2 9.4.5 9.4.6 9.5.0 9.5.1 9.5.2 9.5.3 9.5.5.
The web page also indicates exactly which files for each of these updates should be used.) With all of this information, I’m now confident that I’ll be able to properly update my Acrobat 9.0. If I can, I’ll send an update later to let you know how it goes. Well in part to answer my own? In prior post, but certainly hope that one does NOT have to do all of this: First I had downloaded files from Windows link shown in article but note that it is easier to do so from this Adobe page The above page indicates “Always change directories and run the patches FROM the AIP directory” I don’t have such an AIP in my Adobe subfolder so found this post on creating and running patches seems like an insane amount of work. I am so mad at Adobe; I just ordered Lightroom and think I will return the program and use some other solution. I also plan to call Adobe and let them know they have shot themselves in the foot and have lost at least part of my current and future business. As I said I hope the update process is NOT as challenging and I have a misunderstanding.
Thanks again for the article and for anyone who can help me out here. Thanks for the guidance. I had the dreaded issue of Acrobat 9 Pro asking for my user password every time I open it, I know it was because this was a reinstall of 9.0.0 on a newer version of Mac OS, so I was going to do the whole patching one by one, but here is what worked for me the fastest: 9.0.0 9.1.0 9.1.1 9.1.2 9.1.3 9.2.0, at this point, the startup password request error was gone, and best of all, the option to “Check for updates” finally appeared on the Help menu. When you select it, it goes all the way up to 9.5.5 on its own from that point forward, it works at least for now (Dec 2014), the download of course can take a while, but it’s all automatic.
Janjust curioushow did you get to 9.5.5? The patch files I found on Adobe’s site stopped at 9.4.5. I didn’t want to go to any of the “pirate” sites to get the rest becausewellI didn’t. But interesting you found it difficult. My biggest hurdle was getting the product key. It was originally a download and the product key was sent via e-mail (I think back in 2009).
The original machine was Vista and I used Microsoft mail as my mail client. Somehow something happened in the past 6 years where most of the 2009 e-mails went missing. I even yanked my old XP machine out of the basement thinking maybe the e-mail went to that one. But anyway, I finally stumbled across a CNET free “keyfinder” and that produced the key in about 2 seconds (my old MS Office Suite key was there also). From there, once I found this thread and better understood the “building” process, each necessary step only took 2 minutes or so. Now to close this outtoday my new machine started acting goofy.
After a restart, I had a prompt that Acrobat needed to install updates! I thought the product had been sent to the boneyard but I guess they still monitor the products and patch up to the last version they produced. I am now full on 9.5.5! Last questionI’m running.1 also. I find it’s impossible to close the program if you hit that “Help” “About Adobe Acrobat” short of Task manager. How about you? Unless I missed something here I am having issues trying to update my Adobe Acrobat 9 Standard version 9.0.0 I am getting an error message from the Windows Installer “The upgrade patch cannot be installed by the Windows installer service because the program to be upgraded may be missing, or the update patch may update a different version of the program.
Verify the program to be upgraded exists on your computer and that you have the correct upgrade patch”. My OS is Windows 7 Home Premium with Service Pack 1. The file I used to try to update is: AcrobatUpd910allmeincr.msp I have also tried: AcrobatUpd955allmeincr.msp The only updater I could find is: Ac9Ex3DUpd.msi which I get an error message of “No qualifying products found to apply this update” but that seems to be for Pro and I cannot find a different updater. It’s actually not “Pro”, it’s “Pro Extended” that has the “other” installer. Standard and Pro are both getting updated with the installer in the first column. Unfortunately, sometimes the installed application gets corrupt (as far as the installer is concerned), and your only way out of this is to uninstall Acrobat from your system and start over.
I would actually recommend to do one more thing and run Adobe’s Cleaner application (which you can download from here: ). If you use this, make sure that you unregister your application (either via the Help menu entry or during the uninstall process), and that you save any custom item that was installed for Acrobat (e.g. Stamps, scripts, plug-ins, ). Karl, when I tried using the links from the knowledgebase article or the FTP server last week they didn’t work. I see they do now. Maybe they were just having a bad day.
But anyway, Adobe completed the process from 9.4.5 to 9.5.5 for me! Was surprised that they are still checking. One of my gripes with Adobe is that they “push” upgrades in the background without asking. In my case I have measured internet service. If I can control the time of day it’s not a problem because they provide a large allowance 2am-8am for such things. Works for most things like Windows etc.
Where the upgrade settings can be set. Not so for Adobe. Just bought this Lenovo Yoga running Win 8.1. Lived for YEARS on XP/Vista using my Office 2003 and the freely downloadable “Adobe older than dirt that let us select, edit copy, past, annotate, etc – all for FREE ” set of software and have saved THOUSANDS of manhours by not going through all the Office and Adobe software releases. Just dealt with “most” updates (except when the Adobe update eliminated all the formerly for-free options, then I re-loaded and stayed there).
This was a business decision – manhours NOT billable to payback cost of software plus learning curve versus having a very acceptable output product in all the Word/Powerpoint/Photo Manager edting/Excel Spreadsheet work for my consulting work. Now I’m on the latest Office and Adobe and lo and behold both products offer far less capabilities than the previously provided versions. So, I’m with the guy up in the chain that feels like the sware giants are just pissin’ in their own beds but they are “too big to fail” and we have to deal with it. Here’s to all the millions of hours of yours, mine and everyone’s lost productive time – wonder how that economic calculation runs out versus the relative profit of Microsoft and Adobe? (rant complete – back to work). I found that 9.0.0 (under WinXP64) would not “auto update”.
However, after doing a “manual” update (tedious step by step via the ftp site) to 9.2.0, it was able to “auto update” to 9.5.5. Note: 1) Once the auto update starts in 9.2.0, it will require quite some time for its internal processing to dload the (many) patches/updates. If you click “check for updates”, it my respond with “already running” or something to that affect let it run. 2) Be sure to have several free Gig for this, as the (many) huge patches downloaded are also temp extracted, and also installed as.msp’s etc.
Even after it is finished and “cleans up”, the patches consume about 1.5 Gig, plus the App increases from about 0.7 Gig to 1.3 Gig. Tan Vu’s advice on changing the computer clock prior to June 1, 2013 mostly worked for me. After changing the clock the update worked and did a big update (from 9.0 to 9.2 maybe??). But then, when trying to do the following updates, I kept getting a “connect to server” error and “try again later” message. After several tries on and off through the day, I gave up and reset my clock to the correct date.
After resetting the date, I tried updating again. This time it connected to the server and updated from 9.2 to 9.5.5. In my case, I could only update from 9.0 to 9.2 using the “date before June 1, 2013” trick. The subsequent updates were acquired with the current date in Sep 2015. BTW, I was updating Acrobat Pro 9 on a Windows 7 system. Thank you for the article and commenters for their responses. You helped me a lot!
me in a filename stays for Middle East as described by others above. I just want to mention, for those who do not know it (as didn’t I) T1, T2, T3 and T4 stays for Tiers identifying installer language (I have not found any info on Acrobat Pro 9, but there is some description valid for Reader 10, which worked for me:. I followed the sequence mentioned above and a Acrobat updated it self to 9.5.5 automatically once 9.5.1 update was installed. Running Acrobat Pro on Win 10 x64.